FAQs — Up Sign Down

I can’t remember my password.

Please click Need Your Password? for password reset options.

It says “Wrong username or password!”

Please click Need Your Password? for password reset options.

I’m new but it’s telling me I already have an account.

You have an account. Please click Need Your Password? Log in and go to Settings or Account to update.

When will my signpost be installed, removed, or serviced?

On average 2 business days are required. For more information contact your installation company directly for this concern. From the mobile app, tap on the listing then tap on Info for contact information.

Who should I contact for billing and/or invoicing inquiries?

Please contact your installation company directly for this concern.

I am with a new brokerage. How do I update my account?

From a desktop please go to the Users tab, then select Change Office. From the mobile app tap on Account then tap the Office gear icon.

How do I cancel an order?

To cancel a pending order, please go to the Signpost tab, find the property, and click on the Cancel Order icon. From the mobile app tap on the listing then tap Cancel. If your order has already been scheduled, you will need to contact the installation company directly to cancel the order.

I need to have the signpost removed.

From a desktop click on Down. From the mobile app tap on the listing then tap on Down.

I need my sign (flyer box, rider, etc.) dropped off to me.

From a desktop please place a sign delivery order by going to Installations → Delivery or Pickup. From the mobile app tap on Order then Delivery/Pick Up.

Still have a question? We’re happy to help.

Frequently Asked Questions

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